Shipping Policy

 

Shipping & Returns – Grab10

At Grab10, we keep shopping simple, affordable, and stress-free. Below you’ll find everything you need to know about our shipping and return policies. We ship withing US only. No international shipment.

Shipping Policy

✨ Flat Rate Shipping

  • Orders under $50 ship for a flat rate of $7.99.

🎉 Free Shipping Over $50

  • Orders of $50 or more qualify for free shipping.

🛍️ Free Gift Bonus

  • Buy 10 or more items and receive free shipping PLUS a free surprise gift with your order.

📦 Processing Time

  • Orders are typically processed within 1–2 business days.

  • Tracking information will be sent via email as soon as your package ships.

🚚 Delivery Times

  • Standard delivery usually takes 3–7 business days depending on your location.

Return & Exchange Policy

We want you to love every item you grab! If for any reason you’re not satisfied:

🔄 Easy Returns

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original condition, and in original packaging.

💳 Refunds

  • Refunds will be issued to your original payment method once we receive and inspect the returned item.

  • Please allow 5–7 business days for the refund to appear on your account.

🔁 Exchanges

  • If you’d like to exchange an item, simply contact our customer service team before sending it back so we can reserve your replacement.

🚫 Non-Returnable Items

  • For hygiene reasons, certain items (such as wigs) may not be eligible for return unless defective.

How to Start a Return

  1. Email us at grabstores@gmail.com with your order number and reason for return.

  2. Our team will provide you with a return authorization and instructions.

  3. Ship your item back to us, and we’ll process your return or exchange quickly.

Questions?

We’re here to help!
📩 Email:

  1. Shipping Charges:

    • We offer low shipping charges that are calculated and displayed during the checkout process. The exact shipping cost will depend on the weight, size, and destination of your order.
    • Please note that free shipping is not available at this time, except during special promotional periods or holidays. However, we guarantee very low shipping prices to ensure you get the best value for your money.

  2. Order Processing and Delivery Timeframes:

    • After placing an order, please allow 1 to 3 business days for order processing, including packaging and handling.
    • For orders within the United States, the estimated delivery timeframe is between 3 to 18 business days. Please note that this timeframe may vary depending on the specific location and any unforeseen circumstances that may affect shipping carriers.
    • For international orders, the estimated delivery timeframe is between 18 and 28 business days. However, please be aware that international shipping times can vary significantly depending on customs clearance processes and local postal services.

  3. Shipment Tracking:

    • Once your order is shipped, we will send you a notification and then later follow up with a tracking number via email or through your account on our website, allowing you to track the progress of your shipment.
    • Please note that tracking updates may take up to 48 hours to appear in the system after the package has been shipped.

  4. Multiple Items and Partial Shipments

    • If you have ordered multiple items, it's possible that they may be shipped separately due to varying availability or logistics considerations. In such cases, you will receive separate tracking information for each shipment.

  5. International Customs and Duties:

    • We do not ship internationally we only ship within US.

  6. Address Accuracy:

    • It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We cannot be held responsible for delays or non-delivery of orders due to incorrect or incomplete addresses.

If you have any questions or require further assistance regarding shipping, please feel free to contact our customer support team at grab10stores@gmail.com. We are here to help and ensure that your shopping experience with Grab10.com is enjoyable and convenient.

Last updated: 2023